COVID-19, Say Tea, and You

November 23, 2020

Unfortunately, the situation in Toronto is such that we find ourselves in another lockdown. While in-person browsing will have to wait until the lockdown ends, we’re happy to make both order-online and order-by-phone shopping available to you. Please contact us either by phone (at 416-766-5425 or 1-888-663-4832) or email (at to place an order.

If possible, please leave both your phone number and email in your message so we have multiple ways to get back to you, in case we have problems getting in touch.

If you’re looking for no-contact payment, we accept Mastercard or Visa over the phone and tap-to-pay cards in person. (Don’t worry, we also accept cash.)

Thank you for your patience, and stay safe,
Your friends at SAY TEA

July 7, 2020

As of today, Toronto’s new mandatory mask by-law has come into effect. Under City of Toronto By-Law 541-2020, masks will be required in many indoor public spaces, including retail stores like our own. Please take the opportunity to read through the mask recommendations provided by the city before you come in, so that we can all be on the same page about what’s expected of us.

This will no doubt be difficult for many people, and we thank you in advance for your patience as we all adjust. The most important thing is that we continue to be kind and help each other.

Your friends at SAY TEA

To our cherished customers:

As you know, we are living through a difficult and trying time. The rapidly-changing situation with the COVID-19 coronavirus has made some important changes in our daily life necessary, and we want to assure you that we are taking significant steps to help preserve your health and your safety while you shop with us.

We want to continue providing the service you need while also keeping you safe. Since the situation began, we have dramatically refactored the shop layout to ensure safe distancing is possible. We are carefully monitoring our health and our interactions in order to ensure that we are safe to serve you. We are working to limit the number of people in the store at one time (and thank you for your adherence to social distancing and assistance in this matter).

At this point, we want to inform you of the following changes and policies:

  • While we have re-opened for drop-in shopping, ordering ahead for in-store pickup is still available. We encourage you to contact us via phone at 416-766-5425 or 1-888-663-4832, or via email at, to place an order for in-store pickup.
  • We will also be continuing to deliver orders: please contact us via phone at 416-766-5425 or 1-888-663-4832, or via email at, to place an order for delivery. We are currently shipping orders through Canada Post.

As the situation develops, we may need to take further action. We will do our best to inform you of these future developments as they occur.

Finally, we would like to thank you personally for your loyalty and support. Life has changed dramatically in the past few months, and it is likely to continue changing for some time. We enormously appreciate your understanding and wish you and yours the best as we all make it through this together.

Thank you, and stay safe out there,

Your friends at SAY TEA