Chai
Frequently Asked Questions
Teas are labelled 'caffeine-free' when none of their ingredients contain caffeine.
Coffee and tea plants naturally produce caffeine, and so a coffee or tea made with these plants will contain some degree of caffeine. Even a decaffeination process won't remove every molecule. By contrast, the herbs and fruits that you will find making up a good herbal tea (or, more properly, 'tisane') do not contain caffeine. Neither do the rooibos or honeybush plant. These are the products that we label 'caffeine-free': they only get this label if they naturally do not contain caffeine.
Sometimes you'll find that teas and coffees go out of stock. 'Out of stock' just means, literally, that we ran out of stock! Maybe this product is more popular than we expected it to be, maybe there are problems somewhere in the supply chain, or maybe someone just came in the store and bought our whole supply. (It happens!) Don't worry — we're doing our best to restock. We'll have more available as soon as possible.
Unfortunately, the global supply chain has been waylaid by a perfect storm of problems, and we can't get our orders delivered to us in the timeframe we used to. We're doing our best to work around the issues, but this means you might have to wait a bit longer for us to restock your favourite teas and coffees.
Thank you for your patience while we get through this.
Looking for some pointers? Here's where we start:
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Start with boiling water —100°C (approximately 212°F). Don't burn yourself!
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Use about one teaspoon (or one teabag, if you're using them) for every 8oz (approximately 1 cup or 225ml) of water. You can always add more rooibos or less water if you like it stronger.
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Steep. After about 4 to 10 minutes, take your rooibos out. This is the time to add milk or sugar, if you want.
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Once your rooibos is cool enough to drink, drink up!
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