Frequently Asked Questions
If you can't make it into the store, don't worry, you still have options!
Email OrderingSend an email to firstname.lastname@example.org with the details of your order.
Once we get your email, we'll get back to you at our soonest opportunity to chat about product availability and how you want to pay.
We're currently shipping anywhere in Canada through Canada Post. The only thing we add to your order cost is what we pay for shipping — we don't add a handling charge!
We accept payment for phone and email orders through Visa or Mastercard.If you are sending an email or placing a phone message, please do not include your complete payment information! For your security, we would prefer confirming charge instructions in a follow-up phone call.
When you order from Say Tea, we ship your package anywhere in Canada through Canada Post. What they charge us is what we charge you — we don't add a handling charge!Unfortunately, because we ship with Canada Post, we don't ship internationally. Sorry for the inconvenience.
We know that when you sit down for a good cup of tea or coffee, the last thing you want to worry about is whether any worrisome chemicals might be floating around in your cup. When we label our tea or coffee organic, it means that everything in it — from the tea leaf to the coffee bean to any added ingredients or flavouring on top — is grown and processed organically.
Looking for some pointers? Here's where we start:
Heat your water to just about 75–80°C (approximately 165–180°F). Don't burn yourself!
Use about one teaspoon (or one teabag, if you're using them) for every 8oz (approximately 1 cup or 225ml) of water. You can always add more tea or less water if you like it stronger.
Steep. After about 1 or 2 minutes, take your tea out. The delicate flavours of white tea are easier to appreciate without the influence of milk and sugar, but if that's how you like to drink it, go ahead and add them now. We won't tell anyone!
Once your tea's cool enough to drink, drink up!
Many white teas (especially higher quality or unflavoured) can be used multiple times for multiple infusions. You may notice that the flavour is deeper on the earlier infusions, however.
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