Frequently Asked Questions
Of course! While we love our customers that order by phone and email, Say Tea is primarily a neighbourhood store, and we make sure that all our stock is available to you at our physical location.
Please check our hours before coming in, and don't forget to call ahead if you're not just stopping in to browse — if you're looking for something in particular, we can have it ready for you when you get here!
If you can't make it into the store, don't worry, you still have options!
Check our work hours before you call — if we're in the store, we're beside the phone! If you catch us on a day where we happen to be particularly busy, or if you need to call outside of work hours, don't panic — just leave a message with your name, phone number, and mention placing an order, and we'll get back to you at our soonest opportunity.
Email OrderingSend an email to firstname.lastname@example.org with the details of your order.
Once we get your email, we'll get back to you at our soonest opportunity to chat about product availability and how you want to pay.
We're currently shipping anywhere in Canada through Canada Post. The only thing we add to your order cost is what we pay for shipping — we don't add a handling charge!
We accept payment for phone and email orders through Visa or Mastercard.If you are sending an email or placing a phone message, please do not include your complete payment information! For your security, we would prefer confirming charge instructions in a follow-up phone call.
When you order from Say Tea, we ship your package anywhere in Canada through Canada Post. What they charge us is what we charge you — we don't add a handling charge!Unfortunately, because we ship with Canada Post, we don't ship internationally. Sorry for the inconvenience.
Short version: Instead of adding chemicals to remove the caffeine from coffee beans, the Swiss Water Process decaffeinates coffee beans using only water!
In order to turn naturally caffeine-rich coffee beans into decaf beans, the beans need to undergo a decaffeination process. Multiple methods of coffee bean decaffeination exist, most of them using some form of chemical additive to strip the coffee molecules from the bean. The Swiss Water Process, however, a patented method for coffee decaffeination, uses water to do the same thing.
Swiss Water, a processing plant in B.C., uses very hot water to soak green coffee beans until the caffeine and the other water-soluble components of the coffee beans (such as components that contribute to flavour, among others) infuse the water. This water, referred to as Green Coffee Extract or GCE, is then decaffeinated. (Because caffeine molecules are larger than the molecules of other important components, this happens as part of a simple filtration process.)
At this point, new green coffee beans (still full of caffeine) are soaked and heated in the decaffeinated GCE. As you may remember from science class, when two solutions are separated by a permeable divider, they naturally seek equilibrium. Since, in this case, the solutions are largely identical except for the amount of caffeine molecules, the caffeine molecules naturally travel from the green coffee beans into the GCE. Once they meet an equilibrium, the GCE is removed, filtered to remove the caffeine molecules, and reused to further decaffeinate the green coffee beans. This process is continued, for hours, until a sufficient amount of caffeine is removed from the beans.
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