Frequently Asked Questions
Looking for some pointers? Here's where we start:
Start with boiling water — 100°C (approximately 212°F). Don't burn yourself!
Use about one teaspoon (or one teabag, if you're using them) for every 8oz (approximately 1 cup or 225ml) of water. You can always add more tea or less water if you like it stronger.
Steep. After about 3 to 5 minutes, take your tea out. This is the time to add milk or sugar, if you want.
Once your tea's cool enough to drink, drink up!
Teas and coffees are labelled 'decaffeinated' when they start out with caffeine and then have that caffeine removed.
Coffee beans and leaves from the tea plant (camelia sinensis) naturally have some amount of caffeine in them; in order to get a decaffeinated version of those coffees and teas, the coffee beans and tea leaves go through a complex process to remove the actual caffeine molecules from the product. At the end of the process, what remains is a decaffeinated tea or coffee that has had almost all of its caffeine removed.Because this process removes only almost all of the caffeine, if you have real problems with caffeinated beverages or if your doctor has recommended you cut caffeine out of your diet, you may prefer 'caffeine-free' products, which had no caffeine to begin with.
If you can't make it into the store, don't worry, you still have options!
Check our work hours before you call — if we're in the store, we're beside the phone! If you catch us on a day where we happen to be particularly busy, or if you need to call outside of work hours, don't panic — just leave a message with your name, phone number, and mention placing an order, and we'll get back to you at our soonest opportunity.
Email OrderingSend an email to email@example.com with the details of your order.
Once we get your email, we'll get back to you at our soonest opportunity to chat about product availability and how you want to pay.
We're currently shipping anywhere in Canada through Canada Post. The only thing we add to your order cost is what we pay for shipping — we don't add a handling charge!
We accept payment for phone and email orders through Visa or Mastercard.If you are sending an email or placing a phone message, please do not include your complete payment information! For your security, we would prefer confirming charge instructions in a follow-up phone call.
When you order from Say Tea, we ship your package anywhere in Canada through Canada Post. What they charge us is what we charge you — we don't add a handling charge!Unfortunately, because we ship with Canada Post, we don't ship internationally. Sorry for the inconvenience.