Frequently Asked Questions
Teas are labelled 'caffeine-free' when none of their ingredients contain caffeine.
Coffee and tea plants naturally produce caffeine, and so a coffee or tea made with these plants will contain some degree of caffeine. Even a decaffeination process won't remove every molecule. By contrast, the herbs and fruits that you will find making up a good herbal tea (or, more properly, 'tisane') do not contain caffeine. Neither do the rooibos or honeybush plant. These are the products that we label 'caffeine-free': they only get this label if they naturally do not contain caffeine.
If you can't make it into the store, don't worry, you still have options!
Check our work hours before you call — if we're in the store, we're beside the phone! If you catch us on a day where we happen to be particularly busy, or if you need to call outside of work hours, don't panic — just leave a message with your name, phone number, and mention placing an order, and we'll get back to you at our soonest opportunity.
Email OrderingSend an email to email@example.com with the details of your order.
Once we get your email, we'll get back to you at our soonest opportunity to chat about product availability and how you want to pay.
We're currently shipping anywhere in Canada through Canada Post. The only thing we add to your order cost is what we pay for shipping — we don't add a handling charge!
We accept payment for phone and email orders through Visa or Mastercard.If you are sending an email or placing a phone message, please do not include your complete payment information! For your security, we would prefer confirming charge instructions in a follow-up phone call.
When you order from Say Tea, we ship your package anywhere in Canada through Canada Post. What they charge us is what we charge you — we don't add a handling charge!Unfortunately, because we ship with Canada Post, we don't ship internationally. Sorry for the inconvenience.
Looking for some pointers? Here's where we start:
Start with boiling water —100°C (approximately 212°F). Don't burn yourself!
Use about one teaspoon (or one teabag, if you're using them) for every 8oz (approximately 1 cup or 225ml) of water. You can always add more rooibos or less water if you like it stronger.
Steep. After about 4 to 10 minutes, take your rooibos out. This is the time to add milk or sugar, if you want.
Once your rooibos is cool enough to drink, drink up!
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