Frequently Asked Questions
Looking for some pointers? Here's where we start:
Heat your water to just about 65–75°C (approximately 150–165°F). Don't burn yourself!
Use about one teaspoon (or one teabag, if you're using them) for every 8oz (approximately 1 cup or 225ml) of water. You can always add more tea or less water if you like it stronger.
Steep. After about 1 or 2 minutes, take your tea out. This is the time to add sugar, if you want.
Once your tea's cool enough to drink, drink up!
Many green teas (especially higher quality, unflavoured, or on a sencha base) can be used more than once for more than one infusion. You may notice that the flavour is deeper on the earlier infusions, however.
We know that when you sit down for a good cup of tea or coffee, the last thing you want to worry about is whether any worrisome chemicals might be floating around in your cup. When we label our tea or coffee organic, it means that everything in it — from the tea leaf to the coffee bean to any added ingredients or flavouring on top — is grown and processed organically.
Sometimes you'll find that teas and coffees go out of stock. 'Out of stock' just means, literally, that we ran out of stock! Maybe this product is more popular than we expected it to be, maybe there are problems somewhere in the supply chain, or maybe someone just came in the store and bought our whole supply. (It happens!) Don't worry — we're doing our best to restock. We'll have more available as soon as possible.Given the worldwide situation, it is sometimes difficult to source our products in the amounts that we used to, or as quickly as we used to. We appreciate your patience as we work to get things back in stock.